Terms & Conditions

Terms & Conditions

Simple Shine Cleaners

Last Updated: August 7, 2026

PLEASE READ THESE TERMS CAREFULLY BEFORE BOOKING OR USING OUR SERVICES.

 

By booking a service with Simple Shine Cleaners (“we,” “us,” “our”), whether online, by phone, or in person, you (“Client,” “you”) agree to be bound by these Terms & Conditions (“Terms”). These Terms apply to all services, whether one-time or recurring, and will be enforced without exception.

 

You must be at least eighteen (18) years old to book or use our services.

 

Simple Shine Cleaners reserves the right to make exceptions to these Terms at our sole discretion on a case-by-case basis. Any exception made does not set a precedent or waive our right to enforce these Terms in the future. If you do not agree to these Terms, please contact us immediately before your scheduled service date.

 

Phone Bookings. If you booked by phone, your booking confirmation text and/or email — along with your proceeding with the scheduled service — serves as your acknowledgment and acceptance of these Terms in full.

 

SMS Acknowledgment. For phone bookings and recurring service plan enrollments, you will receive a text message confirming your booking details and a link to these Terms. Receipt of that message and your proceeding with the scheduled service serves as your acknowledgment and acceptance of these Terms in full.

 

1. Agreement Overview

These Terms, together with any booking confirmation sent to you, constitute the entire legally binding agreement between you and Simple Shine Cleaners and supersede any prior oral or written understandings. Continued use of our services after any update to these Terms constitutes your acceptance of the modified Terms.

 

2. Booking & Scheduling

Clients may schedule services through our website, by phone, or in person. All appointments are subject to availability. Quotes are estimates and are valid for 30 days from the date provided unless otherwise stated.

 

Phone Estimates. Estimates given over the phone are based on the information you provide. Pricing may be adjusted and will be confirmed with you before service begins if the condition, size, or scope of the home differs materially from what was described.

 

Hold & Payment Authorization. Four (4) days prior to your scheduled cleaning date — or immediately if booked within that 4-day window — a hold will be placed on your card for the quoted price. The charge processes once your cleaning is complete. If we are unable to place the hold, we will contact you to update your payment method. If unresolved, we reserve the right to cancel the appointment.

 

Deposits. For larger, custom, or first-time jobs, we may require a non-refundable deposit to reserve your date. Any deposit paid will be applied toward your total balance.

 

Age Requirement. You must be at least 18 years old to book our services. By booking, you represent that you meet this requirement.

 

Access. You are responsible for providing safe, unobstructed access to the property at the scheduled time. See Section 6 (Locked Out Policy) for details on what happens if we cannot gain entry.

 

3. Scope of Services

General Scope. The scope of work is based on the package or service selected at booking. A cleaning checklist is available on our website and in your booking confirmation for reference.

 

Supplies. Our cleaners bring all necessary cleaning supplies unless you request otherwise. If you would like a specific product used, please have it clearly out and available prior to our arrival. If you request that our cleaners use your cleaning products or equipment, Simple Shine Cleaners is released from all liability for any damage, malfunction, or breakage that results from the use of those products or equipment.

 

Lifting & Physical Limits. Our cleaners cannot lift or move items over 25 pounds. If you would like us to clean behind or underneath furniture or appliances, please move them before we arrive. Our cleaners do not carry step stools or ladders. If there are high or out-of-reach areas you would like cleaned, please provide a safe, stable means of access.

 

Client Preparation. Please empty cabinets and defrost freezers before any service that includes those areas. Please remove or relocate large debris and personal items before we arrive — our cleaners do not perform junk removal or move personal belongings.

 

Scope Exclusions. The following are not included in standard service unless purchased as add-ons or confirmed at booking:

• Outdoor areas, biohazard cleanup, or inside machinery
• Interior of dishwashers and refrigerators (included in Deep Clean and Move In/Out packages only)
• Wall washing, tile grout restoration, and re-caulking
• Blinds and shutters wet-wiped (extra charge in all packages)

 

Fixtures & Décor. It is your responsibility to ensure that all fixtures, hardware, blinds, curtain rods, and décor in the home are in good working condition and properly installed prior to our arrival. We are not liable for items that fall, break, or fail during routine cleaning due to a pre-existing weakness, loose hardware, or improper prior installation.

 

Other Workers Present. We cannot guarantee the quality or completeness of our work if other unaffiliated workers (movers, contractors, handymen, painters, etc.) are present and working in the home simultaneously. If you choose to have other workers on-site during your appointment, you accept any resulting limitations and acknowledge that a re-clean may be necessary at additional cost.

 

Unexpected Conditions. If the home is significantly dirtier, larger, or in a materially different condition than described at booking, we will notify you before proceeding. You may approve an adjusted price, or we will complete as much as possible within the original scope. If the condition of the home does not allow us to safely perform service (excessive clutter, biohazards, active pest infestation, or unsafe environment), a 100% service fee will still apply for the reserved time slot.

 

Time vs. Completion. Our fees are based on job completion and quality, not time taken. We do not offer discounts because a job took more or less time than anticipated. If you impose a hard time cut-off, we cannot guarantee full job completion, and no discount or partial refund will be issued for work not completed within that constraint.

 

4. Payments

Rates. Rates are based on the size, condition, and scope of the property and are subject to change. Any price changes will be communicated before service.

 

Payment Timing. Payment is due on the day of service unless otherwise agreed to in writing.

 

No Refunds. All sales are final. No refunds will be issued for services rendered. If you are dissatisfied with your cleaning, please refer to our Satisfaction Guarantee in Section 7.

 

Late Payments. A $25 per day late fee will be applied to any balance not paid within 2 days of the service date.

 

Failed or Declined Payments. If your payment method is declined, a $25 per day fee will be applied beginning on the date of the failed charge until the balance is resolved.

 

Chargebacks. If you have a billing concern, please contact us directly before involving your financial institution — most issues can be resolved quickly. If you initiate a chargeback without first giving us the opportunity to address the issue and without declining both a re-service and account credit under Section 7, that action constitutes a breach of these Terms. We reserve the right to contest any such chargeback by providing documentation of the completed service, all communication history, and evidence of the resolutions offered, and to pursue recovery of the full amount owed plus any reasonable costs incurred in doing so.

 

5. Rescheduling & Cancellation

Rescheduling Fees:

• Rescheduled bookings may be moved no more than 7 days from the original service date.
• Rescheduled within 7 days of your appointment: $25 fee.
• Rescheduled within 48 hours: $50 fee.
• Same-day reschedules (within 24 hours): $100 fee.

 

Cancellation Fees:

• Cancelled within 7 days (168 hours) of your appointment: $75 fee.
• Cancelled within 48 hours: 50% of the total cleaning fee.
• Cancelled same-day (within 24 hours): 100% of the total cleaning fee.

 

All fees under this section are charged to the payment method on file.

 

6. Locked Out Policy

We make every reasonable effort to confirm access before your appointment, including calling, texting, and emailing. On the day of service, our cleaners will knock, ring the doorbell, and announce their arrival. If we cannot gain entry and no alternate access instructions were provided, our team will wait up to 45 minutes. After 45 minutes without access, the appointment must be rescheduled within 24 hours or it will be treated as a same-day cancellation under Section 5.

 

Any lockout of 45 minutes or more incurs a $100 lockout fee, in addition to any applicable rescheduling or cancellation fee.

 

7. Satisfaction Guarantee

We want you to be completely satisfied with every clean. If you are unhappy with any aspect of your service, contact us within 24 hours of service completion and we will schedule a return visit to address the missed or unsatisfactory areas at no additional charge.

 

In lieu of a return visit, we may offer an account credit to be applied toward a future cleaning.

 

To remain eligible for this guarantee, you must give us the opportunity to return and address the issue before pursuing any other resolution. No refunds will be issued for services rendered. If you decline both the offered re-service and account credit and proceed with filing a chargeback, please refer to Section 4.

 

8. Recurring Service Plans

Discounted Rate in Exchange for Commitment. When you enroll in one of our recurring service plans (e.g., a monthly or bi-weekly plan), you may receive a discounted rate in exchange for completing a minimum number of cleanings (“Committed Term”). Your Committed Term is defined as, for example, four (4) completed cleanings — not a time period. Your first cleaning under the plan is performed at the discounted rate rather than the one-time service price.

 

Acknowledgment. You will receive a text message and/or email confirming the recurring schedule terms of your commitment, including your Committed Term (ie 4 completed cleanings), your discounted rate, the one-time price for your home, and the early cancellation fee that would apply if you cancel before completing your Committed Term. Receipt of that confirmation and your proceeding with the first scheduled cleaning serves as your acknowledgment and acceptance of these recurring service plan terms.

 

Early Cancellation Fee. If you cancel before completing your Committed Term cleanings, you agree to pay an early cancellation fee equal to the difference between the one-time cleaning service price for your home and the discounted price you paid for your first cleaning:

 

Early Cancellation Fee = One-Time Cleaning Service Price − Discounted First Clean Price

 

Example: If the one-time cleaning price for your home is $400 and you enrolled in a recurring service plan with a first cleaning price of $250, your early cancellation fee would be $400 − $250 = $150.

This fee is not a penalty. It represents the value of the discount you received on your initial cleaning. The fee will be automatically charged to the payment method on file upon cancellation. Skipped, rescheduled, or otherwise incomplete appointments do not count toward your Committed Term — only cleanings fully completed by our team.

 

Recurring Charges. Recurring service plan cleanings will be charged automatically to your payment method on file on or around each scheduled service date. By enrolling, you authorize these recurring charges until your Committed Term is fulfilled.

 

9. Reviews

We encourage you to share your honest experience with us. If you have any concerns about your service, we ask that you contact us first and give us the opportunity to make it right under our Satisfaction Guarantee (Section 7) before posting publicly. Most concerns are resolved quickly when we know about them.

 

You are always free to leave a truthful, honestly-held review of your experience, including a negative one. Nothing in these Terms penalizes you for doing so.

 

False Statements. Knowingly making false statements of fact about Simple Shine Cleaners, our staff, or our cleaners — in a public review, social media post, or any other public forum — as opposed to sharing a truthful account or an honestly-held opinion, may constitute defamation under Arizona law. In that circumstance, we reserve the right to pursue all available legal remedies, including recovery of actual damages and reasonable attorney’s fees. This provision does not create a new penalty or fee; it reaffirms rights we already hold under existing law.

 

10. SMS Communications

By providing your phone number and booking our services, you agree to receive recurring automated transactional and service-related text messages from Simple Shine Cleaners, including booking confirmations, appointment reminders, and recurring service plan communications. Consent to receive SMS messages is not required to purchase our services.

 

Message and data rates may apply. Message frequency may vary.

 

To opt out: Reply STOP to any message to unsubscribe from marketing messages. Transactional messages related to your active booking or recurring service plan may continue.

 

For help: Reply HELP or contact us at (520) 467-7273 or hello@simpleshinecleaners.com.

 

11. Liability

Independent Contractor Status. Simple Shine Cleaners operates as a referral, scheduling, and quality assurance service. Cleaners referred through us are independent contractors and are not employees of Simple Shine Cleaners. They are solely responsible for the physical manner in which services are performed and for compliance with applicable laws. Simple Shine Cleaners coordinates scheduling and quality assurance and stands behind all work through our Satisfaction Guarantee (Section 7). Any claim relating to service quality should be directed to us first for resolution under that guarantee.

 

Property Damage. While we take every precaution, we are not liable for damage caused by pre-existing conditions, normal wear and tear, improper prior installation, or items not disclosed to us in advance as fragile or requiring special handling. See also the Fixtures & Décor provision in Section 3.

 

Pets. You are responsible for securing all pets during service. We are not liable for pet health, injury, or safety issues arising from the cleaning process, absent gross negligence on our part.

 

Personal Property & Valuables. Please secure cash, jewelry, sensitive documents, and other valuables before we arrive and identify in advance any irreplaceable or specialty items requiring particular care. We are not liable for loss or damage to items not disclosed to us in advance.

 

Health & Safety. Please disclose any health, safety, or environmental concerns at the property before our arrival — including known pest infestations, hazardous materials, or unsafe conditions — so we can ensure a safe working environment for our cleaners.

 

Indemnification. Each party agrees to indemnify, defend, and hold harmless the other party and their respective owners, officers, employees, contractors, and agents from and against any claims, losses, damages, or expenses, including reasonable attorney’s fees, arising from that party’s breach of these Terms or violation of applicable law.

 

Disclaimer of Warranties. THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SIMPLE SHINE CLEANERS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, EXCEPT AS EXPRESSLY STATED IN THESE TERMS.

 

Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO OUR SERVICES IS LIMITED TO THE AMOUNT YOU PAID FOR THE SERVICE GIVING RISE TO THE CLAIM. WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

 

Statute of Limitations. Any claim arising from our services must be brought within one (1) year of the date the claim arose, regardless of any statute of limitations that might otherwise apply.

 

12. No Solicitation of Cleaners

Our cleaners are vetted, onboarded, and trained through a process that represents a significant investment by Simple Shine Cleaners. By booking our services, you agree not to directly solicit, hire, or contract with any Simple Shine Cleaners-affiliated cleaner to perform services for you outside of our platform — whether for cleaning or any other purpose — for the duration of your relationship with us and for twelve (12) months following your last booking. Violation of this provision may result in immediate termination of services and entitles us to seek appropriate legal remedies.

 

13. Confidentiality & Privacy

We treat your personal information as confidential. We will not sell your personal information to third parties. Information is shared only as necessary to perform the service (e.g., your address and service details provided to the assigned cleaner) or as required by law. For full details on how we collect and use your data, please review our Privacy Policy at simpleshinecleaners.com.

 

14. Photographs

We may take before-and-after photos or videos of completed work for quality assurance, training, and marketing purposes, including use on our website and social media. If you prefer that your home not be photographed, please notify us at or before the time of booking and we will note this on your account.

 

15. Termination of Services

We reserve the right to decline or discontinue service to any client at any time, including but not limited to circumstances involving unsafe working conditions, inappropriate conduct toward our staff or cleaners, repeated policy violations, or non-payment. All outstanding fees remain due upon termination.

 

16. Governing Law & Disputes

These Terms are governed by the laws of the State of Arizona, without regard to conflict of law principles. Before pursuing any formal legal action, both parties agree to attempt in good faith to resolve any dispute informally by contacting us at (520) 467-7273 or hello@simpleshinecleaners.com.

 

Any unresolved disputes shall be subject to the exclusive jurisdiction of the competent courts of the State of Arizona.

 

17. General Provisions

Entire Agreement. These Terms, together with your individual booking confirmation, represent the entire agreement between you and Simple Shine Cleaners regarding our services and supersede all prior discussions, representations, or agreements.

 

Waiver. Our failure to enforce any provision of these Terms at any time does not constitute a waiver of our right to enforce it in the future.

 

Severability. If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, and all remaining provisions will continue in full force and effect.

 

Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

 

Changes to These Terms. We may update these Terms at any time. The updated version will be posted at simpleshinecleaners.com/terms-conditions with the revised date. Continued use of our services after changes are posted constitutes your acceptance of the updated Terms.

 

Questions? Contact us at (520) 467-7273 or hello@simpleshinecleaners.com.